Conditions of Use

Opening an account with Twinhang OÜ

When you are ready to place your first order at Twinhang OÜ, please register your information online and we will ask for information about your business, shipping and billing information and the intended use of the products you wish to order. To establish a credit limit, we need to fill out a complete credit application form. However, in order to expedite your first order, please prepare a credit card (VISA, MasterCard, Amex).

Pricing

Calculate the price in $/G,Catalog products can be displayed in the desired currency. Though we strive to maintain an accurate product list, pricing is occasionally subject to change. Customer service can confirm current prices. For other pack sizes, or for larger quantities please call, or e-mail twinhang@dl-bykj.cn, for a quotation.

Inquiries

Inquiries should include at least both the Twinhang OÜ product number and catalog name, and also the CAS number if available. Note: CAS numbers have been included online for all products which have a CAS number assigned. Please specify the quantity required and price. If you have specific packaging requirements please note them on your inquiry and order– for example 2 x 25 g may be shipped as 1 x 50 g unless you include the instruction “Package as 2 x 25 g”. A Pro Forma Invoice can be supplied if requested.

Orders

Orders can be placed by Fax or e-mail 24 hours a day – acknowledgement of such orders will made during normal office hours. In most cases stock items will ship within 24 hours of order receipt. There are occasions when a particular product, or packaging or other circumstance may preclude this. Your Customer Service Representative will confirm the estimated shipping schedule with you when your order is placed.

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